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General Ticketing System

A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.  

  • The online support ticket system, exclusively made for Support Tickets and Knowledge Bases. 
  • Using this application users can register incidents/issues and make a support request for their tickets. 
  • This will give the Turn Around Time (TAT) for each incident, support request and can be compared with agreed KPIs/Balance Score Card
  • This application also provides the facility to search articles, SOPs, and FAQs that added by admin, which will help your employees to know more about your product or services.

Features of Alphaxine developed Ticketing System:

  • Application Features
    • User-Friendly Interface and interaction
    • Neatly written and commented code
    • Neat and Clean design
    • Fully responsive to any device and screen size
    • User-friendly admin interface with a modern outlook
  • Authentication & Security
    • User login forgot password and reset password option
    • Reset password link sent to user email
    • User registration and activation
    • Activation code will be sent to user email
    • User Dashboard
    • User Profile, change password, and update profile image.
  • Tickets
    • List of tickets separated by categories
    • User can submit tickets
    • User can attach a file with tickets
    • User can list and filter submitted tickets
    • User can view and reply to the tickets
    • Admin and/or support manager can assign tickets to support agents
    • Option to update ticket status
  • User
    • Option to manage users to specific roles
    • Option to block/unblock users from accessing the site
    • User-based permission, which gives special permission to admin users rather than role-based permission

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